ABSTRACT
This study explores three issues with reference to times of crisis: the impact of government use of social media, and of social media contradictions, on trust in government, and on citizens' attitudes toward government use of social media. The crisis that provided the context of this study was the COVID-19 pandemic. Therefore, the study explored the impact of trust in government and social media contradictions on citizens' attitudes toward pandemic prevention measures and vaccination. Data were collected from 379 respondents who were Facebook users in Jordan. PLS-SEM was utilised to validate the research model and analyse data. The results reveal a positive impact on trust in government of a number of dimensions of government use of social media, including transparency, participation, and collaboration. They also confirm that social media contradictions negatively impact trust in government and citizens' attitudes towards vaccination.
ABSTRACT
This study empirically explores the role of social capital in creating collaborative innovation and collective intelligence and maintaining organisational sustainability in the unprecedented COVID-19 crisis. Data were collected from a sample of 289 managers, directors and heads of departments of top 50 manufacturing firms in Jordan and analysed using Smart-PLS-SEM. The results indicate that social capital significantly impacts collaborative innovation, collective intelligence and organisation sustainability during the COVID-19 crisis. They also reveal that collective intelligence significantly impacts collaborative innovation and organisation sustainability. This study enriches the literature on social capital, collaborative innovation and collective intelligence. It elucidates the role of such dynamic capabilities in maintaining both organisational sustainability and the chance of recovery from unprecedented crises.